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Making a Complaint about Primary Care Services

There are two ways you can make a complaint: 

• You can make a complaint about the service you received at our practice directly to us. To do this please contact reception who will be able to assist you with your complaint.
• You can complain to the commissioner of the service: this is the organisation that paid for the service or care you received. 

 You can do this by contacting the ICB: 

Telephone: 0300 0120 281
Email: bcicb.time2talk@nhs.net
Writing to us at: Time2Talk, NHS Black Country Integrated Care Board (ICB) Civic Centre, St Peter’s Square, Wolverhampton, WV1 1SH  

Click here for the BCICB Leaflet https://blackcountryics.org.uk/application/files/3616/8786/7382/Complaints_Leaflet_Black_Country_ICB_FINAL.pdf